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Customer Success Manager
Full-time
About Weel
Weel (previously DiviPay) is a virtual corporate card and expense management platform in Australia, giving finance teams real-time visibility and control over company spend, from smart corporate cards to automated accounts payable and expense management. Weel recently launched in New Zealand and is backed by a $20M Series A.
Your Impact
As a Customer Success Manager at Weel, you'll own a portfolio of mid-market customers, partnering with Finance and Operations leaders to help them modernise how they manage company spend. From onboarding through to expansion, you'll make sure customers achieve meaningful outcomes and realise ongoing value from Weel.
Weel is still early in its Customer Success journey, so you'll help shape the playbooks, processes and customer engagement strategies that define Customer Success as the company scales.
What You'll Do
Onboarding & Implementation: partner with new customers for a smooth rollout, build tailored onboarding plans, train teams and set them up for early success.
Customer Health & Adoption: stay close to customers post-implementation, spot opportunities to improve workflows and automate processes, and leverage AI and modern tooling where it makes sense.
Business & Health Reviews: run structured check-ins to measure ROI, share insights and shape future goals.
Expansion & Growth: build proactive expansion plans by identifying new departments, use cases or features.
Advocacy & Storytelling: turn customer success into testimonials, case studies and event participation.
Cross-Functional Collaboration: work with Sales, Product, Marketing and Support to share feedback and influence roadmap priorities.
You'll Know You're Thriving When
Customers achieve measurable outcomes and expand their use of Weel.
Retention and NRR across your portfolio are consistently strong.
Business reviews lead to new opportunities and deeper relationships.
Feedback from your accounts shapes product and strategy decisions.
AI and technology are used thoughtfully to scale your impact and deliver a personalised experience across a growing portfolio.
About You
You've managed SMB or mid-market customers in a B2B SaaS environment.
You connect business challenges to practical solutions.
You're commercially savvy and can turn growth opportunities into tangible outcomes.
You look for ways to get better, whether refining a process, leveraging AI or learning a new tool, and use technology to automate repetitive work and uncover insights.
You're a confident communicator who enjoys running workshops, reviews and executive conversations.
You use data and insights to measure success and guide decisions.
This is a hybrid role with three days per week in Weel's Sydney CBD office.
