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Customer Success Manager
Full-time
Customer Success Manager
Revi Solutions
Hybrid (New York, NY – 2–3 Days In Office)
About Revi:
Revi is building the AI-powered conversion infrastructure layer for the fitness industry.
We help fitness studios, gyms, and wellness businesses convert more leads, automate customer engagement, improve retention, and drive measurable revenue growth through AI and automation.
Our platform integrates directly into leading fitness CRMs and powers customer communication across the entire lifecycle, from lead creation through membership retention.
We're a fast-growing startup operating at the intersection of AI, SaaS, and fitness technology, and we're looking for a Customer Success Manager who wants meaningful ownership and impact.
The Opportunity & Role
This is not a traditional Customer Success role.
You'll own a portfolio of customers across onboarding, launch, adoption, retention, renewal, and optimization while helping shape the future of Customer Success at Revi.
You'll work directly with studio owners, operators, and business leaders to help them improve conversion, increase revenue, and get measurable value from our platform.
If you thrive in fast-moving environments, enjoy solving problems, and want to help build something from the ground up, we'd love to meet you.
What You'll Own
Customer Success & Account Management
Manage a portfolio of 30–50 active customer accounts
Build strong relationships with studio owners and operators
Serve as the primary strategic point of contact
Drive adoption, engagement, retention, and renewal outcomes
Onboarding & Launch
Lead customers from post-sale handoff through successful launch
Guide implementation, activation, and adoption milestones
Establish success metrics and business goals
Ensure customers achieve value quickly
Retention & Growth
Monitor account health and adoption trends
Identify churn risk before it becomes a problem
Conduct recurring performance reviews and strategy discussions
Support expansion opportunities where appropriate
Problem Solving & Optimization
Diagnose operational bottlenecks and adoption challenges
Collaborate with Product, Support, and Engineering teams
Surface customer insights that improve the platform and customer experience
What We're Looking For
3\+ years of Customer Success, Account Management, or SaaS client services experience
Experience managing a portfolio of customer accounts
Strong communication and relationship-building skills
Experience with onboarding, implementation, adoption, or retention workflows
Excellent organizational and prioritization skills
High ownership mentality and strong follow-through
Comfort operating in a fast-paced startup environment
Bonus Points
SaaS experience
Fitness, wellness, or health-tech experience
Startup experience
Experience working with SMB customers
You'll Thrive Here If You Are
Highly organized
Proactive and accountable
Customer-obsessed
Commercially minded
Comfortable with ambiguity
Calm under pressure
Biased toward action
Why Join Revi
High-impact role with significant ownership
Opportunity to help build and shape Customer Success
Exposure to AI, automation, and modern SaaS technology
Fast-growing startup environment
Direct collaboration with company leadership
Strong long-term growth potential as the company scales
If you're excited about helping businesses grow, working with innovative technology, and building something meaningful, we'd love to hear from you.
Apply directly through LinkedIn or email your resume to our team (george@reviai.co).
