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Customer Success Manager
Full-time
Qatium is the AI Water Platform for utility operations, helping utilities visualize networks, simulate decisions, and optimize performance to tackle the loss of clean water before it reaches the tap.
As Customer Success Manager you'll be a trusted advisor to customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows by translating product capabilities into clear operational and business outcomes.
Key Responsibilities
Customer Engagement & Onboarding: Lead smooth onboarding experiences and training sessions that help customers get value from day one.
Relationship Management: Build strong, trust-based relationships with customers and partners.
Adoption & Value Realization: Monitor usage, identify opportunities to increase adoption, and share insights that drive impact.
AI Adoption & Education: Help customers understand Qatium's AI-enabled capabilities, use cases, benefits, and limitations.
Advocacy: Champion customer needs internally across Product, Sales, Support, and Marketing.
Growth: Identify upsell and cross-sell opportunities in partnership with Sales.
Feedback & Reporting: Share customer feedback, account health updates, and key metrics with internal teams.
Customer Support Coverage: Provide backup support when needed.
What We're Looking For
4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients.
Experience with AI-powered, data-driven, analytics, automation, or technically complex software products.
AI fluency: curious and able to explain concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows.
Proficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight.
Analytical, organized, and comfortable working with data, reporting, and account health metrics.
Excellent communication skills in English and Spanish at native or near-native level.
Based in Spain, working remotely.
