Back
Customer Success Manager
Full-time
Findigs is building an end-to-end rental screening platform that turns complex screening into a seamless, high-trust experience for property managers and renters, backed by $78M in funding.
The Role
The Customer Success Manager owns the post-sale relationship for a portfolio of accounts. You will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio. This position is NYC-based with an expectation of working from the New York office 3-4 days a week.
Where You Will Make an Impact
Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
Bring a builder's mindset to AI and automation, proactively identifying where new AI tools or workflows could improve how accounts are managed at scale, and helping pilot them.
Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, and track revenue risk/opportunity in account plans.
Lead quarterly business reviews (QBRs) to share usage insights, demonstrate value, and align on goals.
Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early.
Build multi-threaded relationships across accounts and connect Findigs outcomes to client KPIs.
