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Customer Success Manager, Commercial, EMEA
Full-time
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised million from General Catalyst, valuing the company at million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform.
This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday.
You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.
What You'll Do
Manage a high-volume portfolio of commercial customers across EMEA
Drive onboarding, adoption, and retention at scale
Develop repeatable, segment-based success strategies
Deliver training sessions, webinars, and business reviews
Monitor customer health and proactively address risks
Identify expansion opportunities and partner with Sales
Navigate regional differences across EMEA markets and stakeholders
Collaborate cross-functionally to ensure customer success
What You'll Bring
1–3\+ years of customer-facing experience in SaaS or a high-growth company
Experience managing a high-volume book of business
Ability to operate across diverse markets and customer needs
Strong communication and organizational skills
Experience with tools like HubSpot, Zendesk, Jira, or similar
Adaptability and a proactive, customer-first mindset
Benefits & Perks
Competitive salary
Hybrid work environment (3 days in office per week)
100% private healthcare coverage reimbursement for individual and dependents
HealthShield Cash Plan
Nursery Salary Sacrifice Scheme
Workplace Pension (Employer 4%/ Employee 5% of gross salary)
20 days PTO
Equity for full-time employees
Iru Wellness Week off first week in July
Up to 16 weeks paid leave for new parents
Paid Family and Medical Leave
Modern Health - Mental Health Benefits - Individual and Dependents
Fertility benefits
Working Advantage Employee Discounts
Gym membership
In-office lunch stipend provided
Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
