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Customer Success Manager - AI (DACH)
Full-time
As a Customer Success Manager - AI (DACH) at BRYTER, you will operate at the intersection of law, technology, and customer enablement, making complex AI-driven functionality usable and valuable for self-serve customers. You'll be the first line of support for hundreds of self-serve users and instrumental in driving adoption of BEAMON AI (the Legal AI Suite), turning curious sign-ups into loyal, paying customers. This is as much a product-detective role as a problem-solver one.
The Role
Respond to inbound support tickets across email and live chat, resolving technical and product questions
Triage and diagnose issues, distinguishing user errors from product bugs
Monitor product usage to proactively identify users who are stuck or at risk of churning
Spot recurring ticket themes and translate them into actionable product insights
Contribute to the in-product help experience with tooltips, empty states, and contextual nudges
Requirements
Highly fluent (or native) German speaker and highly fluent English speaker
1+ years in a technical support or customer success role
Strong communication skills to explain technical issues to engineering and non-technical stakeholders
Experience with support tools such as Intercom or Zendesk
Comfortable in a fast-paced, dynamic startup environment
