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Customer Success Executive
Full-time
Job Description – Customer Success Specialist
About BRAHMAA.AI
BRAHMAA.AI is building the world's first
Agentic AI Business OS
, powered by intelligent agents that act as digital replicas of employees across HR, Sales, Finance, and Operations.
Unlike traditional AI, BRAHMAA.AI doesn't just assist—it plans, acts, and delivers outcomes autonomously, helping businesses scale faster by removing barriers in
Planning, People, and Process
🌐
Website
www.brahmaa.ai
About FASTOR7 Technology (Parent Company)
Fastor7 is a technology-led digital business solutions and growth partner helping brands build, scale, and transform across technology, design, marketing, media, and immersive experiences.
Fastor7 operates through its
Digital Business Universe
, inspired by the five elements of nature:
Earth (Tech Product Studio):
Custom platforms, SaaS products, mobile applications, and scalable technology solutions
Water (AI & AR Lab):
AI-powered automation, intelligent agents, and immersive experiences
Fire (Media House):
Creative storytelling, branding, and video production
Wind (Marketing Studio):
Performance marketing, growth, and digital campaigns
Sky (Design Studio):
UI/UX, branding, and digital product design
Together, these capabilities enable businesses to accelerate growth through technology and innovation.
🌐
Website
www.fastor7.com
Join Our Team as a Junior Customer Success Specialist!
Are you passionate about helping customers succeed and building long-term relationships? Do you enjoy solving problems, communicating with clients, and ensuring they get the best value from a product?
We are looking for a
Junior Customer Success Specialist
to join our team at our
Gurugram (Udyog Vihar) office
. In this role, you'll work closely with senior Customer Success Managers and cross-functional teams to support customer onboarding, product adoption, issue resolution, and customer engagement while gaining hands-on experience in AI-powered SaaS products.
Key Responsibilities
Assist customers throughout their journey, from onboarding to ongoing product adoption.
Support customer onboarding and ensure a smooth implementation experience.
Act as the first point of contact for assigned customer queries and coordinate with internal teams for timely resolution.
Build positive relationships with customers through regular follow-ups and proactive communication.
Help monitor customer health, engagement, and product usage to identify support opportunities.
Collect customer feedback and share insights with the Product and Engineering teams.
Educate customers on product features, best practices, and new updates.
Support renewal activities by maintaining strong customer relationships.
Maintain accurate customer records, meeting notes, and follow-up actions using CRM or customer success tools.
Collaborate with Product, Sales, Support, and Engineering teams to deliver an excellent customer experience.
Required Qualifications
0–2 years
of experience in Customer Success, Customer Support, Account Management, Business Development, or a client-facing role.
Fresh graduates with relevant internships or customer-facing project experience are encouraged to apply.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Customer-first mindset with strong problem-solving skills.
Ability to manage multiple customer interactions and prioritize tasks effectively.
Basic understanding of SaaS products and cloud-based software.
Proficiency in Microsoft Office or Google Workspace.
Willingness to learn AI products and emerging technologies.
Preferred Qualifications
Internship or project experience in Customer Success, Customer Support, Sales, or Account Management.
Familiarity with CRM tools such as HubSpot, Zoho CRM, Salesforce, Freshdesk, or similar platforms.
Basic understanding of customer satisfaction (CSAT), customer retention, and customer lifecycle management.
Experience working with SaaS or B2B products is an advantage but not mandatory.
Knowledge of customer onboarding and product implementation processes is a plus.
What You'll Learn
End-to-end Customer Success lifecycle management.
Customer onboarding and product implementation.
SaaS customer engagement and retention strategies.
Customer relationship and account management.
AI product workflows and enterprise customer support.
Cross-functional collaboration with Product, Engineering, Sales, and Support teams.
Customer success metrics such as CSAT, retention, adoption, and engagement.
Why Join BRAHMAA.AI?
Work on cutting-edge
Agentic AI
products that are transforming businesses.
Learn directly from experienced Customer Success and Product leaders.
Gain hands-on experience with enterprise AI and SaaS solutions.
Collaborative, fast-paced startup environment with mentorship and high ownership.
Excellent opportunity for rapid career growth in Customer Success and Account Management.
Exposure to global clients and next-generation AI technology.
This version is tailored for a
Junior Customer Success Specialist (0–2 years)
by focusing on customer onboarding, relationship building, support, and learning, while avoiding senior-level ownership of renewals, strategic account management, and expansion responsibilities.
