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Customer Success Associate
Full-time
Revalize empowers manufacturing businesses to design, model, develop and sell with industry-leading CPQ, PLM and design solutions, serving more than 16,000 global customers with an AI-forward mindset.
The Role
As a Customer Success Associate, you will deliver exceptional post-sales experiences for customers across the EMEA region. You will partner with clients to drive adoption of Revalize's PLM, CPQ and CAD solutions, managing a high-volume portfolio, proactively guiding renewals, mitigating churn risk and uncovering growth opportunities.
Key Responsibilities
Drive product adoption, retention and growth across assigned accounts.
Manage a high-volume portfolio, maintaining accurate records and forecasts in Salesforce.
Coordinate and process renewal proposals, meeting price increase and retention targets.
Monitor account health, identify churn risks and implement mitigation strategies.
Analyze usage data to identify upsell and cross-sell opportunities.
Use AI and automation tools intentionally to improve how work gets done.
Qualifications
1-2 years in Customer Success, Account Management or another customer-facing role.
Fluency in German and English, both written and spoken.
Proven experience managing renewal and negotiation conversations.
Proficiency with CRM tools (Salesforce preferred).
