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Customer Success Associate
Full-time
As a Customer Success Associate, you'll deliver exceptional post-sales experiences for customers across the EMEA region, partnering with clients to drive adoption and expand the impact of Revalize's software solutions (PLM, CPQ, CAD) and ensuring every customer realises measurable value.
Key responsibilities
Drive an excellent post-sales experience focused on product adoption, retention and growth.
Manage a high-volume portfolio of accounts, maintaining accurate records and forecasts in Salesforce.
Coordinate and process renewal proposals, ensuring retention goals are met.
Monitor account health, proactively identify churn risks and implement mitigation strategies.
Analyse customer usage data to identify upsell or cross-sell opportunities.
Use AI and automation tools intentionally to improve how work gets done, identifying repeatable use cases and enhancing output quality.
Qualifications
1-2 years of experience in Customer Success, Account Management or another customer-facing role.
Fluency in German and English, both written and spoken.
Proven experience managing renewal and negotiation conversations.
Proficiency with CRM tools (Salesforce preferred); familiarity with PLM, CPQ or CAD solutions a plus.
