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Customer Success & AI Onboarding Executive
Full-time
90% Remote | 10% On-site
We are looking for someone to join our team as a Customer Success & AI Onboarding Executive. This role is ideal for someone who understands the importance of delivering an excellent customer experience, enjoys building client relationships, and is excited about technology and AI.
You will play a key role in the first stage of the customer journey, helping restaurants and hotels successfully launch their AI agents and experience value from Aitropos from day one.
In this role, you will
Manage the onboarding process for new client accounts, ensuring all required information is collected and configured for a successful launch
Conduct kick-off meetings to understand each client’s needs, align expectations, and guide them through the onboarding process
Build and configure AI agents using our internal tools
Translate client requirements into clear instructions and conversational flows
Maintain regular communication with clients, following up proactively to resolve blockers and keep implementations moving forward
Deliver the first version of each AI agent promptly and ensure it meets quality standards before going live
Train clients to test, understand, and use their AI agent
Manage multiple onboarding projects simultaneously and ensure accounts are launched on time
Improve AI agents based on client feedback and real customer conversations
Identify accounts that may be losing momentum and take action to re-engage them
Collaborate with Sales, Product, and Support to ensure a seamless client experience
Maintain accurate records of client interactions and onboarding progress in our CRM
Requirements
Experience in Customer Success, Onboarding, Account Management, Customer Support, or similar client-facing roles
Excellent verbal and written communication skills
Strong organizational skills and the ability to manage multiple client accounts simultaneously
A proactive, customer-first mindset and strong follow-up skills
Ability to understand client needs and translate them into clear configurations and workflows
Confidence using AI tools such as ChatGPT, Claude, or similar platforms
Curiosity, resourcefulness, and the ability to solve problems independently
Ability to learn new tools and adapt to a fast-moving environment
Interest in technology, innovation, and artificial intelligence
Professional English proficiency is a plus
Experience in hospitality or food service is a plus
No programming experience is required. We will provide the training and tools needed to configure and improve our AI agents.
Benefits
Buenos Aires
Direct exposure to practical AI applications
High-impact role in a growing technology startup
Opportunity to work closely with Sales, Product, and Support
Career growth within Customer Success and Account Management
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
