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Customer Service Representative
Full-time
Instead of applying to one remote job, you could access a community where new remote opportunities become available every week.
At Virtual Latinos, we connect experienced professionals from Latin America with growing companies in the U.S., Canada, and beyond that are building distributed remote teams. Our community includes more than 5,000\+ professionals hired and 2,500\+ companies that rely on Virtual Latinos to find skilled remote talent.
Join a community where you'll learn, connect with like-minded professionals, and access real remote opportunities with top North American companies.
Highlight Role of the Week!
Customer Service Representative
About the role:
This opportunity is designed for experienced customer service professionals who are comfortable managing multi-channel support operations, resolving complex inquiries, handling escalations, and delivering high-quality customer experiences in fast-paced remote environments.
Pay Rates:
Part-Time Monthly Rates
: $840-$$1,400 (based on 20 hours per week schedule)
Full-Time Monthly Rates
: $1,680-$2,800 (based on 40 hours per week schedule)
Work Schedule:
The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.
Key responsibilities:
Client Communication: Respond to client and teammate inquiries using client-provided guidelines, delivering a professional and positive customer experience across email, live chat, and phone.
Escalation & Problem Resolution: Diagnose complex customer issues, troubleshoot effectively, and manage escalations through resolution while maintaining customer satisfaction and retention.
CRM and Account Administration: Assist with CRM-related tasks to keep records accurate and up to date, manage client accounts, and process account changes as needed.
AI-Assisted Response Management: Use AI tools to draft and personalize replies to common customer inquiries, review them for accuracy and tone, and send polished responses to reduce resolution time while maintaining quality.
Reporting & Process Improvement: Document customer interactions, identify recurring issues and trends, and provide actionable feedback to support teams and leadership to improve service quality.
What you bring:
Must be 21\+ years old
2\+ years of experience in customer service, customer support, or client-facing roles
Bilingual English (C1 or above) / Spanish
Required Skills:
Excellent written and verbal English communication skills with a personable, customer-focused approach
Strong problem-solving abilities and comfort learning new systems and processes quickly
Experience working with CRM or helpdesk platforms ( HubSpot, Salesforce or similar)
Familiarity with communication and collaboration tools (Slack, Microsoft Teams, or similar)
Proficiency in productivity tools (Google Workspace, Microsoft Office 365, or similar)
Ability to manage multiple conversations and priorities simultaneously in a remote environment
Familiarity with AI tools and platforms (ChatGPT, Claude, Gemini, or similar) for drafting responses, summarizing inquiries, and improving response quality.
How the process works:
1. Apply through LinkedIn Easy Apply. 2. Qualified candidates will receive instructions to complete their full application and join the Virtual Latinos community. 3. Once accepted, you will gain access to ongoing remote job opportunities with U.S. companies looking for experienced remote professionals.
