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Customer Operations Associate
Full-time
MPB is the world's largest platform for used photography and videography equipment. As a Customer Operations Associate on the Customer Experience team, you'll help shape the future of customer support as MPB moves towards an AI-first, human-supported customer experience, working closely with Product, Engineering, and Data.
What You'll Be Doing
Support the configuration and optimisation of Intercom, including inboxes, workflows, and automation rules.
Help build, test, and improve AI-powered customer experiences and automated support journeys.
Assist with quality assurance of AI conversations, identifying opportunities to improve accuracy and customer outcomes.
Optimise customer journeys across automated and human support and improve self-service experiences.
Analyse customer support data to identify trends, issues, and opportunities.
What We're Looking For
Experience in a customer service or customer support role.
Strong working knowledge of Intercom or a similar customer support platform.
Curiosity about AI, automation, and how they can enhance customer experiences.
Strong attention to detail and good analytical skills to spot trends.
