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Customer Experience Automation Manager
Full-time
Celigo is seeking a Customer Experience Automation Manager to design and scale digital-first customer experiences that drive measurable outcomes. This is a hands-on individual contributor role that owns digital engagement programs across the customer lifecycle, leveraging automation, AI, and agentic experiences to accelerate time-to-value and adoption.
What you would do
Design and execute digital customer engagement strategies that improve adoption, retention, and outcomes.
Build and optimize AI-powered customer experiences, including onboarding, adoption, and support agents.
Develop agentic experiences that leverage customer data, product usage, and lifecycle signals to deliver contextual recommendations and next best actions.
Build customer-facing and internal workflows in Celigo that automate lifecycle activities and drive scale.
Configure journeys, playbooks, health programs, and digital engagement workflows in Gainsight.
Analyze customer behavior and define success metrics for adoption, engagement, time-to-value, and self-service.
Who we're looking for
4+ years in Customer Success, Digital CS, Customer Experience, or Product Adoption.
Experience building workflows or integrations in Celigo or another automation platform, including AI-enabled workflows.
Experience designing, deploying, or managing AI agents, conversational experiences, or digital assistants.
Experience building journeys, playbooks, and lifecycle programs in Gainsight or similar.
