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Customer Engineer, Applied AI, Google Cloud (English, Portuguese)
Full-time
Minimum qualifications:
Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
4 years of experience with cloud native architecture in a customer-facing or support role.
2 years of experience with conversational AI technology.
Experience building or leveraging Artificial Intelligence Solutions or ML APIs and developing applications utilizing AI methods or frameworks.
Experience with development methodologies and modernizing legacy applications.
Ability to communicate in English and Portuguese fluently to engage with clients in the region.
Preferred qualifications:
Experience with contact center technologies and platforms and building conversational applications.
Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, Large Language Models).
Experience in coding using Java, C\+\+, or Python.
Experience with document and image AI.
Ability to communicate fluently in Spanish to engage with clients in the region.
Passion for technology and innovation.
About The Job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
Share AI expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
Demonstrate the business value of Google Cloud Applied AI solutions that meet, enhance, and innovate for our enterprise customers.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.
