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Customer Care Representative | $60/hr Remote
Full-time
Position:
Customer Services AI Trainer
Type:
Hourly contract
Compensation:
$30-$60/hr
Location:
Remote
Commitment:
10 to 40 hours per week
Role Responsibilities
Design and develop training data and realistic scenarios to improve AI driven customer service systems.
Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
Translate customer interaction insights into actionable recommendations for AI feature improvements.
Stay current on customer service and AI best practices and apply them to model training workflows.
Requirements
Proven professional experience in customer service roles.
Excellent written and verbal English communication skills with strong attention to detail.
Strong multitasking ability in fast paced remote environments.
Demonstrated expertise in conflict resolution and customer de escalation.
Ability to convert customer needs and pain points into structured AI training inputs.
Comfort working with technology and learning new platforms quickly.
Collaborative mindset with a focus on continuous improvement.
Application Process (Takes 20 Min)
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Interview
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