Chief Patient Experience & AI-Driven CX Strategy

MedGrocer in Makati City, Philippines, seeks a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints.

You will define the experience framework to drive long-term retention and service innovation, lead the enterprise CX roadmap, develop VoC programs, oversee AI-driven service delivery, and report to executive leadership to shape product strategy through behavioral insights.