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Business Transformation Manager
Full-time
Skill required:
NA - Business Transformation
Designation:
Business Transformation Manager
Qualifications:
Any Graduation
Years of Experience:
13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. As Transformation Manager, you will own large-scale transformation outcomes across telecom customer operations, spanning multiple functions, channels, and geographies. You will shape and govern end-to-end transformation programs, act as a trusted advisor to senior client and Accenture leadership, and ensure sustained business value through CX improvement, cost transformation, and AI-led reinvention. This role requires strong leadership presence, strategic thinking, and the ability to orchestrate transformation across delivery, technology, and operations at scale. Own enterprise-level outcomes, enable and deploy AI-led sustainable CX and cost transformation across business value stream.
What are we looking for?
Deep understanding of telecom customer journeys and operating levers
Strong financial acumen and value realization discipline
Executive storytelling, influence, and decision facilitation
Clear, confident communication with business and operations stakeholders
Ability to work independently and experience in managing multiple workstreams
Process mapping, value stream mapping, root cause analysis
Automation (RPA, workflow tools)
Analytics & reporting (Excel, PBI, KPI frameworks)
AI / GenAI use cases in operations
Strong problem-solving and structured thinking skills
Strong execution rigor and stakeholder communication
High ownership, adaptability, and continuous learning mindset
Graduate or Post-Graduate in Engineering, Management, or related field
Lean and Six Sigma Black Belt (certification)
AI Certifications
Advanced transformation / CX / Ops certifications Roles and Responsibilities:
Own transformation strategy and execution across Customer Care, Digital Channels, Service Ops, and Back-office
Translate business priorities into multi-year transformation roadmaps
Drive improvements across CX, productivity, cost-to-serve, compliance, and revenue enablement
Lead transition from people-driven operations to tech-led, AI-enabled operating models
Sponsor and govern AI / GenAI / advanced automation programs in customer operations
Partner with Client, Technology, AI, and Product teams to embed customer-centric design
Ensure benefits realization through robust value tracking, governance, and controls
Act as primary transformation partner to Account Leadership and Client Executives
Lead QBRs, transformation councils, and executive steering forums
Manage complex stakeholder landscapes across Operations, IT, Digital, Commercial, and Product
Lead and develop CL8 / CL9 transformation resources
Build high-performing transformation teams with strong execution culture
Institutionalize standard frameworks, best practices, and reusable assets
Contribute to account growth, solution shaping, and transformation sales support, Any Graduation
