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Business Operations Specialist
Full-time
Location:
Dubai, United Arab Emirates
About Revibe
Now is the time to jump in!
Key Responsibilities
Customer care management
Provide hands-on coaching and real-time guidance to agents and team leads
Lead and participate in daily stand-ups to track performance, risks, and priorities
Manage day-to-day customer service operations across voice, tickets, email, and in-app support channels
Oversee high-volume call centre operations, ensuring queue health, responsiveness, and service stability
Monitor ticket backlogs, ageing, and abandonment rates, taking corrective action where required
Data & AI
Monitor key operational metrics across different verticals to ensure targets are met
Use tools like spreadsheets (Excel) and SQL to analyse operational data and generate actionable insights
Design and deploy AI-driven solutions (e.g. AI agents, automated ticket triage, chatbots) to scale customer support and reduce manual workload
Continuously evaluate and improve the performance of AI tools, using data to measure impact and refine outcomes
Cross-functional missions
Identify process inefficiencies or system gaps based on hands-on operational experience
Lead the implementation of AI-powered automations across customer care workflows
Collaborate with product and tech teams to enhance tools and automate key processes
Identify opportunities to enhance productivity and support Revibe's overall growth strategy
Requirements
Background in operations, consulting, corporate finance, or start-ups
Strong skills in Excel/spreadsheets; SQL is a plus
Hands-on experience with (or strong interest in) applying AI tools to operational or customer-facing workflows
A builder's mindset — comfortable experimenting with new AI tools and turning them into practical, scalable solutions
Master's degree in Business, Operations, Supply Chain, or related field
Analytical, detail-oriented, and proactive with strong communication skills
Why Join Us?
An extremely lean, high-performing team
— We keep the team small and the talent bar high. You'll work alongside a very senior team where everyone is an owner of their topics.
Big scope and responsibility
— You'll own a broad remit from day one, with the autonomy to make real decisions and the visibility to see their impact across the business.
Remote and flexible working
— We work in a hybrid model, combining time in the office with the flexibility to work remotely part of the week.
Equity package
— Share in the upside you help create with an equity package.
Relocation package
— Moving to join us? We'll support your relocation to make the transition smooth.
