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Business Analyst
Full-time
About AI Rudder
AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.
Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.
Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.
How We Work
AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.
Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What We Offer
Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
Meaningful Impact: Build AI solutions that create real value for businesses around the world.
Ownership & Autonomy: Freedom to take initiative and drive outcomes.
Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.
Responsibilities
Partner with Sales and CSM teams to understand client processes, challenges and goals; research client industries and operational models and translate needs into measurable requirements.
Own the design, build, deployment and ongoing maintenance of reporting web applications connected to the analytical database. Automate reporting work currently performed manually by CSMs and deliver standard client and internal reports that refresh each day.
Build and maintain ETL pipelines using Python or JavaScript to integrate, clean and validate call, engagement, usage, client feedback and payment data where clients provide it.
Deploy and operate client reporting services on a cloud platform or VPS, including scheduled and event-triggered jobs. Monitor service health and data freshness, investigate failures, restore data flows, and maintain access controls and operating documentation.
Consume and expose APIs and webhooks with authentication, error handling, safe retries and duplicate-event handling. Connect client systems and internal services and trigger notifications or downstream actions automatically.
Define and monitor business KPIs, including voicebot performance, customer engagement, payments and recovery. Apply general Statistical Process Control knowledge to detect variation and drift and turn findings into actionable recommendations.
Provide client usage and cost updates in money and connected calls versus voicemail, using agreed billing definitions. Support real-time tracking of actions across channels per account and alerts for clients and internal teams.
Identify improvements to voicebot strategies; translate findings into structured proposals, solution designs and optimization strategies. Support pre-sales documentation, business use cases, playbooks, case studies and industry-specific scenarios.
Use LLMs to accelerate report and application development through clear specifications and structured prompts. Validate generated code and numerical outputs before delivery and control token usage, context size and model cost.
Collaborate with Product and Delivery on implementation, release and handover. Maintain version-controlled code, focused tests, metric definitions and process documentation so reporting services can be supported reliably.
Qualifications
Bachelor's degree in Business, Engineering, Communications, or related field.
+5 years of experience in business analysis, consulting, customer success, or solution design—preferably in SaaS, BPO, or voice tech sectors.
Demonstrated hands-on delivery of reporting applications and data pipelines, supported by work examples or projects.
Strong analytical and problem-solving skills with business-oriented thinking.
Ability to communicate clearly and persuasively in both English and Spanish.
Experience working with sales/CS teams and/or directly engaging with clients.
Familiarity with contact center operations, customer service workflows, or AI/automation solutions is a strong plus.
Proficient in creating business reports, client-facing materials, and process documentation.
Python or JavaScript for pipelines, automation and reporting application development; SQL for analytical queries and validation.
At least one BI tool: Power BI, Looker or Tableau.
At least one deployment environment: Google Cloud, AWS, Azure or a VPS; experience with the relevant analytical database or warehouse.
API and webhook tooling, Git, and tools for service logs, monitoring and scheduled or event-triggered jobs.
LLM development tools for structured prompting, output validation and token/cost control. Specific vendors are alternatives; experience with every vendor is not required.
