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Bid Manager
Full-time
Role Summary
The Bid Manager owns the end-to-end bid, proposal, RFP/RFQ/RFI, and SOW response process for the CX Technology Practice. The role coordinates inputs from pre-sales, delivery, architecture, business analysis, pricing, finance, legal, and leadership to produce client-ready submissions that are complete, compliant, consistent, and commercially sound.
This role is also responsible for improving bid operations through reusable content, standard templates, response libraries, compliance matrices, and LLM-assisted proposal generation in partnership with the Internal Automation & AI Team.
Key Responsibilities
Own the full lifecycle of RFP, RFQ, RFI, proposal, and SOW submissions from intake to final delivery.
Review client requirements and create the bid plan, response schedule, responsibility matrix, compliance checklist, and submission tracker.
Coordinate and chase inputs from Senior Pre-Sales, Delivery SME, Technical Architects, Business Analysts, PMO, Product Development, QA, Finance, Legal, and other SMEs.
Build and maintain proposal structures, executive summaries, solution narratives, assumptions, dependencies, exclusions, delivery methodology, team model, and transition approach sections.
Ensure responses are aligned to the client requirement, scope, commercial model, delivery capability, risk posture, and company standards.
Manage clarification questions, response logs, document version control, review cycles, approval routing, and final submission packaging.
Support SOW development by ensuring scope, deliverables, acceptance criteria, timelines, assumptions, responsibilities, and change-control language are clearly documented.
Maintain a reusable content library for standard company profiles, case studies, delivery methodology, architecture references, staffing models, governance approach, security responses, and platform capability descriptions.
Partner with the Internal Automation & AI Team to improve LLM-assisted drafting, proposal QA, content retrieval, and standardization of bid materials.
Track bid outcomes, lessons learned, reusable improvements, and recurring gaps in proposal content or estimation inputs.
Success Measures
Proposal and SOW submissions are delivered on time with minimal rework.
Compliance matrix and mandatory client requirements are fully addressed.
Proposal content is consistent across technical, commercial, operational, and contractual sections.
Pre-sales and delivery SMEs spend less time on administrative proposal assembly and more time on solution quality.
Reusable proposal content library is maintained and actively used across bids.
Bid risks, assumptions, dependencies, and exclusions are clearly surfaced before submission.
Required Skills and Experience
Experience managing RFP, RFQ, RFI, proposal, or SOW processes in a technology services, CX, CRM, SaaS, BPO, or consulting environment.
Strong written communication skills with the ability to turn technical and operational inputs into clear client-facing proposal language.
Strong coordination, follow-through, and deadline management across multiple stakeholders and time zones.
Ability to read client requirements, identify mandatory response items, and build practical compliance trackers.
Working knowledge of commercial proposal components such as scope, assumptions, exclusions, pricing inputs, delivery models, and acceptance criteria.
Proficiency with Microsoft Word, PowerPoint, Excel, Teams/SharePoint, and proposal document management practices.
Comfortable using AI-assisted drafting tools while applying human review, accuracy checks, and quality control.
Preferred Qualifications
Experience in Zendesk, Salesforce, ServiceNow, Genesys, NICE, Amazon Connect, CRM, CCaaS, AI agent, analytics, or integration-related proposals.
Experience supporting regional or global bids with multiple reviewers and sign-off layers.
Familiarity with managed services, implementation delivery, product development, and support transition models.
Experience building bid libraries, templates, proposal automation, or AI-assisted content repositories.
Role Boundaries
The Bid Manager owns bid process, coordination, quality, and submission readiness; the Senior Pre-Sales Consultant owns solution positioning and client-facing solution strategy.
The Bid Manager does not independently approve solution design, commercial pricing, or delivery commitments without the appropriate SME and leadership sign-off.
The role should enforce structure and quality, not become the sole author for every technical response.
Ideal Candidate Profile
The ideal candidate is structured, deadline-driven, detail-oriented, and comfortable coordinating senior stakeholders. They can turn scattered inputs into a clean proposal without needing heroic chaos management every Friday at 11:58 PM.
