Artificial Intelligence Specialist

Build, integrate, and optimise cloud-based communication systems enhanced with AI capabilities, combining expertise in cloud telephony platforms, voice technologies, conversational AI, and system integrations to deliver scalable, intelligent communication solutions. (3-4 years experience.)

Key Responsibilities

Cloud Telephony

• Design, integrate, and maintain cloud telephony solutions using platforms such as Ozonetel, Twilio, Exotel, Plivo, or Amazon Connect.

• Integrate telephony systems with CRMs, ticketing tools, and backend services.

• Monitor call quality, performance, and uptime, and ensure high availability, scalability, and security.

AI & Automation

• Build and deploy AI-powered voice bots and chatbots for customer engagement.

• Integrate speech-to-text (STT), text-to-speech (TTS), LLM, and NLP services.

• Work with AI frameworks and APIs (OpenAI, Dialogflow, Amazon Lex, Azure Cognitive Services).

• Implement intent recognition, entity extraction, and conversation flows, improving models from call analytics.

Integration & Analytics

• Support telephony and AI workflows via APIs and microservices with backend technologies (Node.js, Python, Java).

• Integrate SQL/NoSQL/MongoDB databases for call logs, transcripts, and analytics.

• Analyse call data and AI performance, optimise call flows, and build dashboards and reporting.

Required Skills & Qualifications

• 3-4 years of experience in cloud telephony and voice solutions, with hands-on cloud telephony APIs and SIP.

• Experience in AI/ML for voice or conversational interfaces.

• Proficiency in at least one backend language (Python, Node.js, Java).

• Experience with REST APIs, webhooks, and real-time systems.

• Familiarity with cloud platforms (AWS, GCP, Azure) and knowledge of STT, TTS, NLP, and conversational AI design.