Analyst - Insurance Solutions

Role Overview And Core Responsibilities

• Support insurance clients during implementation and post-sale phases to drive solution adoption and business value.

• Create scalable processes, documentation, and operational tools that improve efficiency across insurance products and customer engagements.

• Develop and enhance automation opportunities using AI and other technologies to improve consistency, accuracy, and speed of customer support activities.

• Conduct data analysis on customer, product, and operational metrics to identify trends, anomalies, and improvement opportunities.

• Partner with clients to review performance, provide consultative recommendations, and optimize the use of TransUnion insurance solutions.

• Gather Voice of the Customer feedback from clients and sales teams and communicate actionable insights to internal stakeholders.

• Collaborate with product, technology, operations, and business teams to support continuous product enhancements.

• Leverage business intelligence and CRM tools to analyze data, develop insights, and support strategic decision-making.

• Translate technical findings into business recommendations for both internal stakeholders and external clients.

• Support ongoing initiatives focused on operational scale, process optimization, and customer success.

Required Knowledge And Experiences

• Minimum 5 years of experience in product management, technical consulting, business operations, solution consulting, or customer-facing support roles.

• Experience supporting insurance, financial services, or data-driven business solutions environments with a focus on client engagement and problem solving.

• Demonstrated success leading process improvement initiatives that increase operational efficiency, improve customer service, and create scalable business processes.

• Strong analytical experience with the ability to identify trends, investigate anomalies, and provide actionable recommendations based on data.

• Excellent communication, presentation, project management, and documentation skills with the ability to engage both technical and non-technical stakeholders.

• PMP, Lean Six Sigma, or similar continuous improvement certifications are preferred.

Required Technical Skills

• Business Intelligence tools such as Power BI and Tableau for reporting, visualization, and analysis.

• CRM platforms such as Salesforce or similar customer management solutions.

• Project management and collaboration tools including JIRA, Rally, Confluence, or equivalent platforms.

• Strong Microsoft Excel skills for data analysis, reporting, and business insights.

• Experience working with AI-enabled tools, automation platforms, or data-driven process improvement solutions.

Preferred Skills We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Property & Casualty (P&C) or Life Insurance industry experience.

• Client-facing consulting or customer success experience supporting enterprise products.

• Exposure to automation technologies and AI-driven operational improvements.

• Experience gathering and presenting Voice of the Customer insights to product and leadership teams.

• Familiarity with insurance products, insurance data assets, and customer implementation processes.

Benefits That Support Every Part Of Your Life At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.