Back
Amazon Connect Engineer
Full-time
We are looking for a strong, self-sufficient Amazon Connect Engineer, possibly from a software or cloud background, looking to further their expertise in contact centre technologies, in particular Amazon Connect. You should have prior experience configuring and implementing Amazon Connect solutions as a senior individual contributor or lead of a small team of junior developers.
What Your Typical Day Looks Like
You will guide clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on intuitive, human-centric conversational interfaces. Leveraging your expertise in conversational AI and design, you will drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes using the Deloitte Cognitive Customer Experience (DCCX) accelerator.
About the Team
The Deloitte Engineering Practice helps clients realise the potential of transformational capabilities to solve their most challenging issues, improving agility and resilience and accelerating clients towards a technology-driven future through vendor and Deloitte-developed software solutions.
What You'll Bring
Proven experience in conversational design, particularly creating voice and chatbot solutions.
Hands-on experience designing or configuring Amazon Connect solutions.
Strong understanding of natural language processing (NLP), AI-driven automation, and customer experience strategies.
Exceptional client-facing skills, with experience managing stakeholder relationships and delivering workshops.
Ability to manage multiple projects simultaneously, ensuring timelines and client expectations are met.
Experience leading and mentoring high-performing teams in a consulting environment.
Key Responsibilities
Client Management: Serve as a trusted advisor, guiding clients on how to implement Amazon Connect solutions.
Technical Business Analysis: Lead client workshops, gather requirements and align with customer experience goals.
Cross-functional Collaboration: Work with technical, development, and operational teams for successful integration.
Team Leadership: Lead and mentor consultants, fostering collaboration, innovation, and continuous improvement.
