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Amazon Connect Engineer
Full-time
Deloitte is looking for a strong, self-sufficient Amazon Connect Engineer, possibly from a software or cloud background, looking to further their expertise in contact center technologies. You will guide clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on intuitive, human-centric conversational interfaces.
What Will Your Typical Day Look Like?
Guide clients through the end-to-end design, development, and implementation of Amazon Connect solutions.
Drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes.
Leverage the Deloitte Cognitive Customer Experience (DCCX) accelerator to deliver AI-augmented conversational solutions.
Serve as a trusted advisor, leading client workshops and gathering business requirements.
Collaborate cross-functionally to ensure successful integration of Amazon Connect solutions.
Lead and mentor a team of consultants.
About You
Proven experience in conversational design, particularly creating voice and chatbot solutions.
Hands-on experience designing or configuring Amazon Connect solutions.
Strong understanding of natural language processing (NLP), AI-driven automation, and customer experience strategies.
Exceptional client-facing skills, with experience managing stakeholder relationships and delivering workshops.
Ability to manage multiple projects simultaneously, ensuring timelines and client expectations are met.
Experience leading and mentoring high-performing teams in a consulting environment.
