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AI Transformation Lead
Full-time
Asiatel Outsourcing is looking for an AI Transformation Lead who is equal parts AI practitioner, business strategist, and product builder, someone who can deploy AI tools that improve operations and recognize which of those tools can be packaged into commercial products for the Philippine and SEA markets.
Key Responsibilities
Identify, evaluate and deploy AI tools across BPO operations (QA, agent assist, workforce management, sentiment analysis, chatbots, RPA).
Own end-to-end implementation: vendor selection, integration, UAT, training, and adoption measurement, optimizing for measurable ROI.
Develop internal playbooks and SOPs so operational teams can sustain deployed AI tools.
Identify which internally-deployed tools have commercial potential and act as internal product owner for their roadmap and QA.
Build go-to-market strategy for AI products targeting BPOs, contact centers, and enterprise clients in SEA.
Act as AI thinking partner to the EVP and CEO, maintaining a live landscape of AI tools relevant to BPO, CX, and enterprise automation.
Qualifications
3-7 years in AI/tech implementation, product management, or business development.
Exposure to BPO, contact center, CX, or enterprise software is a strong advantage.
Track record delivering AI or technology projects from concept to live deployment.
Non-negotiables: you use AI tools daily, understand how LLMs, speech AI, and automation platforms work functionally, and can translate between business problems and AI solutions.
