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AI Solution Architect – Conversational Platforms
Full-time
This Solution Architect role combines deep technical expertise in Conversational AI, Generative AI (GenAI) and Agentic AI with pre-sales consulting responsibilities. You'll design and solution enterprise-grade contact centre automation solutions, integrating CCaaS platforms and leveraging advanced AI capabilities.
Core responsibilities
Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI and CCaaS platforms.
Define scalable, secure architectures for multi-channel conversational experiences (voice, chat, messaging).
Architect solutions leveraging LLMs, AI orchestration frameworks and agentic workflows for autonomous task execution.
Lead integration strategies for CCaaS platforms (Genesys, Five9, Amazon Connect) with conversational AI systems.
Collaborate with Sales and Engineers to design tailored solutions through discovery sessions, RFP/RFI documentation and business cases.
Candidate profile
Bachelor's degree in Computer Science, Engineering or related field.
8 years in software engineering and 5+ years in solution architecture for enterprise-scale applications.
Hands-on experience implementing Generative AI solutions, including LLM-based architectures and AI agent frameworks such as LangChain or AutoGen.
Experience with bots, self-service applications, IVR, omni-channel messaging/chat and CX best practices.
Hands-on experience with REST APIs, microservices, Kubernetes and cloud platforms (AWS, Azure, GCP).
