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AI Product Owner– Contact Center AI (GenAI / GECX)
Full-time
AI Product Owner - Contact Center AI (GenAI / GECX) is a hybrid contract role based in Ontario, Canada. You will bridge business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support.
Key Responsibilities
Drive the evolution of next-generation Contact Center AI services, with mandatory hands-on experience in GECX (Gemini Enterprise for Customer Experience).
Bridge the gap between business strategy and deep technical execution, defining product roadmaps across conversational AI, LLMs, and automation.
Collaborate with engineering squads using technical fluency in Python and JavaScript.
Assertively ask probing questions, challenge assumptions, and gather clarity from cross-functional members to unblock features and map complex user journeys.
Qualifications
3-5+ years in AI/GenAI, Conversational AI, LLMs, or Contact Center AI.
Strong exposure to CCaaS/Contact Center platforms, IVR, CRM, chatbots, Agent Assist, and customer-service automation.
Product Owner/Product Manager experience with Agile/Scrum delivery.
Technical fluency in Python/JavaScript and AI-enabled products.
