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AI Engineering Manager - Leading Tech firm
Full-time
We are partnering with a leading international consumer-facing organisation that is investing heavily in AI as part of its next phase of growth. AI is a strategic priority with strong executive sponsorship, and this role offers a rare opportunity to shape how AI products, platforms, and capabilities are built and scaled across a large customer base.
This is not a research-focused role. You will be responsible for delivering customer-facing AI solutions that drive measurable business outcomes, improving customer experience, increasing operational efficiency, and accelerating speed to market. As AI Engineering Manager, you will lead the development of next-generation AI capabilities including conversational AI, voice AI, AI agents, GenAI-powered customer experiences, and intelligent automation, while building and leading a high-performing team.
Key Responsibilities
Build, mentor, and scale a high-performing AI Engineering team
Lead the delivery of production-grade AI solutions across conversational AI, voicebots, AI agents, GenAI, and automation use cases
Define and execute the AI engineering strategy aligned to business objectives
Drive AI initiatives from proof of concept through deployment and ongoing optimisation
Partner with Product, Customer Experience, Marketing, Technology, Data, Governance, and Security teams
Translate business priorities into scalable AI products and services
Establish best practices for AI engineering, MLOps, deployment, monitoring, evaluation, and governance
Define and track KPIs focused on customer satisfaction, operational efficiency, automation, and time-to-market
Build an AI Centre of Excellence to support wider AI adoption across the organisation
Evaluate emerging AI technologies and identify opportunities to create competitive advantage
Required Experience
Proven experience leading AI, Machine Learning, or Software Engineering teams
Strong hands-on technical background with Python and cloud platforms (AWS, Azure, or GCP)
Experience delivering AI products into production environments with measurable business impact
Strong understanding of LLMs, RAG, prompt engineering, and modern AI architectures
Experience building or deploying conversational AI, voice AI, chatbots, virtual assistants, AI agents, or other customer-facing AI products
Strong understanding of MLOps, deployment pipelines, monitoring, and AI governance
Ability to influence senior stakeholders and translate business challenges into scalable technical solutions
What's on Offer
Opportunity to shape AI strategy within a growing international business
Significant executive sponsorship and investment in AI
Ownership of a growing AI Engineering function
Hybrid working with flexibility
The chance to build AI products used by a large and diverse customer base
