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AI Enablement Manager
Full-time
Manager, AI-Enabled Customer Insights & Research
Location
Atlanta, GA
Work Arrangement
Hybrid
Employment Type
Full-time
I’m partnering with a well-established organization with a global footprint in Atlanta to identify a Manager who can bring together customer insights, research, AI enablement, and workflow improvement.
This role is ideal for someone who knows how to turn customer feedback, research, and business data into clear recommendations — and who is equally comfortable using AI and automation tools to make those processes faster, smarter, and more scalable.
You’ll work across business, growth, marketing, research, and client-facing teams while helping modernize how insights are gathered, synthesized, and put into action.
What You’ll Do
Lead Voice of Customer and client-feedback initiatives, including survey design, analysis, and insight development
Translate customer feedback and research into clear themes, recommendations, and executive-ready presentations
Build and improve AI-enabled workflows for research, synthesis, market intelligence, and knowledge sharing
Develop reusable prompts, templates, playbooks, and automation processes
Use AI tools to analyze and synthesize structured and unstructured information while maintaining strong quality controls
Conduct market, competitive, industry, and account research
Create dashboards, visualizations, and compelling business narratives
Partner across functions to identify opportunities to automate or streamline repeatable work
Present findings and recommendations to stakeholders at multiple levels of the organization
What We’re Looking For
5+ years of experience in customer insights, market research, Voice of Customer, customer experience, or a related field
Experience designing and analyzing surveys and customer-feedback programs
Strong ability to turn data and qualitative feedback into actionable business insights
Hands-on experience using generative AI tools for research, synthesis, prompting, or workflow improvement
Strong analytical, presentation, and stakeholder-management skills
Ability to communicate complex findings clearly to senior leaders
Comfort working in a highly collaborative, cross-functional environment
Preferred Experience
Consulting or professional-services background
Experience with Voice of Customer programs such as CSAT, PSAT, or NPS
Power BI or similar data-visualization tools
Microsoft Copilot, Claude, or comparable enterprise AI platforms
Power Automate or other workflow-automation tools
Salesforce or similar CRM platforms
Experience creating scalable research frameworks, playbooks, or reusable assets
Familiarity with responsible AI, human review, privacy, and quality-control practices
Who Will Thrive Here
You’ll likely enjoy this role if you’re naturally curious, analytical, collaborative, and comfortable moving between strategy and execution. You should enjoy asking the right questions, finding patterns in complex information, improving how work gets done, and translating insights into something leaders can actually use.
This is an excellent opportunity for someone who wants to sit at the intersection of
AI, customer insights, research, and business transformation
while having meaningful visibility across the organization.
Interested? Apply directly through this posting. All candidate information will be handled confidentially.
