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AI Enablement Manager
Full-time
Company Description
Mimin helps businesses design AI-powered conversational journeys that connect with customers, drive engagement, and increase conversions. By enabling personalized, real-time, and efficient communication, Mimin supports better sales outcomes and stronger customer relationships. The platform is available on the Web, Playstore, and Appstore, making it accessible to a wide range of users and businesses. Mimin offers a dynamic environment for professionals interested in conversational AI, customer experience, and digital innovation.
Role Description
The AI Enablement Manager is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for guiding clients in the adoption and optimization of Mimin’s AI-driven conversational solutions, from initial discovery through implementation and ongoing improvement. Day-to-day tasks include analyzing client requirements, designing conversational flows, coordinating with product and engineering teams, and overseeing configuration, testing, and deployment of AI journeys. The role also involves monitoring performance metrics, identifying opportunities to enhance customer engagement and conversions, and providing training and best practices to client stakeholders. The AI Enablement Manager will collaborate closely with sales, customer success, and product teams to ensure that solutions align with business goals and deliver measurable value.
Qualifications
Ability to design and optimize AI-based conversational flows, with strong analytical skills to translate business requirements into practical solutions.
Experience working with digital products or SaaS platforms, including basic familiarity with data dashboards, metrics, and experimentation (A/B testing, funnel analysis).
Strong communication and stakeholder management skills, including the ability to conduct workshops, gather requirements, and present recommendations to technical and non-technical audiences.
Project coordination or project management experience, with the ability to manage timelines, prioritize tasks, and collaborate across product, engineering, and customer-facing teams.
Comfort working with AI and automation technologies, with curiosity about emerging conversational AI trends and willingness to learn new tools and methods.
Fluency in English and Indonesian, with clear written and verbal communication skills.
Bachelor’s degree in a relevant field such as Business, Information Systems, Computer Science, Communications, or equivalent practical experience.
Previous experience in customer success, solutions consulting, product operations, or a similar role in a tech or AI-driven company is a strong advantage.
