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AI & Digital Transformation Manager
Full-time
We are seeking a visionary
AI & Digital Transformation Manager
to lead the organization’s artificial intelligence strategy and implementation. This role will act as a key bridge between business operations and technology partners, ensuring AI solutions align with premium service standards and ambitious growth objectives.
Key Responsibilities
Own and drive the end-to-end AI transformation roadmap
Lead the selection, onboarding, and management of AI vendors and technology partners
Oversee implementation of AI-powered customer service tools (e.g., chatbots, intelligent email systems, personalization engines)
Collaborate with cross-functional teams (Operations, Sales, Customer Experience) to identify AI opportunities and measure ROI
Manage AI pilots from concept through to full deployment within defined timelines and budgets
Train and upskill internal teams on AI tools, workflows, and adoption
Monitor AI performance, data quality, and compliance with data privacy regulations
Report on progress and provide strategic AI updates to senior leadership
Stay informed on emerging AI trends and innovations
Requirements
5\+ years of experience in AI product management, digital transformation, or technology consulting
Hands-on experience with AI platforms (e.g., OpenAI GPT, Microsoft Azure AI, Google Vertex AI, Anthropic Claude)
Proven track record of delivering AI or digital transformation projects successfully
Strong stakeholder management and communication skills
Fluency in English (spoken and written)
Experience in high-end customer service or fast-paced operational environments
Familiarity with CRM systems such as Salesforce or Zendesk
MBA or advanced degree in Computer Science, Engineering, or Business
Additional languages are an advantage
