AI Delivery Lead, Asia

The AI Transformation Delivery, Asia role is part of the Asia AI team and will help drive business-led AI and GenAI initiatives across Manulife's Asia markets.

This is not a traditional IT delivery role. It is a business consulting-style AI transformation delivery role: you'll work with business sponsors, product owners, local AI teams, IT, Data, Finance, PMO, and global stakeholders to first understand the business problem, then help shape what the AI-enabled solution should achieve, what the MVP should look like, how it should be delivered, what change management should happen, and how success should be measured. You are not expected to be a solution architect, developer, or detailed technical requirements analyst.

Position Responsibilities

Frame business problems and shape AI solutions

• Work with business teams to clarify the real business problem before moving into solution design

• Help teams distinguish between a requested feature and the underlying business outcome

• Challenge assumptions respectfully when business value, user need, adoption path, or feasibility is unclear

• Facilitate solution-shaping discussions across business, AI, IT, Data, Finance, and PMO

• Translate business objectives into clear artefacts such as problem statements, use case scope, MVP definition, roadmap, user stories, risks, dependencies, and success measures

Drive AI transformation delivery

• Support delivery of GenAI initiatives across Asia from intake and problem framing through business case, planning, governance approval, implementation, launch, adoption, and post-launch tracking

• Partner with local execution squads including Product Owners, IT Project Managers, Scrum Masters, Business Analysts, QA, Data/AI teams, and market business leads

• Convert high-level AI opportunities into actionable MVPs, delivery plans, test plans, release plans, and adoption plans

• Maintain visibility of project health, milestones, blockers, dependencies, and escalation points

• Ensure delivery conversations remain anchored on business outcomes, user impact, governance readiness, and measurable value

Manage program reporting, roadmaps, and executive updates

• Prepare and maintain delivery updates for Asia AI leadership, global GenAI program reviews, portfolio reviews, and KPI reviews

• Consolidate input from market teams, product owners, AI teams, PMO, Finance, IT, and Data into concise, executive-ready updates

• Maintain a clear roadmap view of AI initiatives across Asia markets and business areas

• Improve consistency of reporting templates, delivery cadence, action tracking, and portfolio-level transparency

Support budget, cost, and benefit tracking

• Support project budgeting, cost estimation, and funding tracking using clear assumptions and consistent templates

• Coordinate with Finance, PMO, IT, Data Office, and market teams to track one-time costs, ongoing costs, resource assumptions, and funding sources

• Identify where delivery timeline changes may impact benefit realization, ROI, or funding assumptions

Enable benefit realization and KPI discipline

• Work with business sponsors and market teams to define meaningful success measures for AI initiatives

• Help teams distinguish between early adoption indicators and actual business value realization

• Clarify metric owners, data sources, baselines, targets, and reporting cadence

• Ensure launched AI solutions are followed through with adoption, measurement, and continuous improvement

Build cross-functional stakeholder alignment and bring structure to ambiguity

• Act as a coordination point across Asia AI, local market teams, Global AI Program, PMO, Finance, IT, Data, Risk, Legal, Compliance, and business functions

• Ensure stakeholders understand objectives, roles, timelines, dependencies, decision rights, and escalation paths

• Break down ambiguous problems into clear workstreams, actions, owners, risks, and decision points

• Build reusable delivery playbooks, templates, and ways of working to help Asia AI scale to a repeatable regional delivery model

Required Qualifications

• 8-10 years of experience in business consulting, transformation delivery, project/program management, digital delivery, product management, or strategy execution

• Business consulting or transformation delivery background, rather than a traditional IT project management profile

• Experience working across complex regional or multi-market environments, influencing stakeholders across business, technology, finance, and PMO teams

• Experience supporting technology, digital, or GenAI-related initiatives is preferred

• Experience supporting business cases, cost tracking, benefit tracking, KPI reporting, or portfolio governance is preferred

• Experience in financial services or insurance transformation is an advantage