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AI Concierge Representative
Full-time
Description
Have a background in luxury hospitality, travel, or white-glove customer care—and find yourself using tools like ChatGPT, Claude, or Gemini every day? If you love delivering exceptional service and are curious about tech, this is your chance to bring those worlds together!
As a Customer Experience Specialist, you will serve as the essential human connection inside an innovative AI platform. You'll help customers navigate the system, troubleshoot AI answers, handle complex requests, and review real customer interactions to help make the technology smarter every single day.
What You'll Do
Customer Support & Platform Navigation
Field Inbound Calls & Chats: Assist customers directly as they use the AI platform, guiding them through features and answering navigation questions.
Troubleshoot in Real Time: Help customers clarify AI-generated information, resolving confusion, fixing errors, and providing reassuring answers.
Handle High-Touch Situations: Step in to directly manage complex or sensitive customer requests that require human care, empathy, and good judgment.
Make Tech Easy to Understand: Translate how the platform works into warm, plain language that customers can easily grasp.
Quality Review & Platform Feedback
Review Customer Conversations: Read through call transcripts and chat logs to evaluate how the system performed.
Help Train the Platform: Tag and annotate real conversations to help continuously improve the AI's accuracy, tone, and quality.
Provide Hands-On Feedback: Share insights on platform glitches, usability issues, and ideas to make the overall customer experience even better.
What You Bring
Service Background: 1–2+ years of experience in hospitality, luxury travel, white-glove care, consultative support, or omnichannel customer service.
Daily Tech Curiosity: You are comfortable with AI tools and modern apps, quickly adapting to new technology and navigating systems while chatting with customers.
Strong Communication Skills: Polished, warm, and clear verbal and written communication.
Attention to Detail: A sharp eye for catching tone misalignments, factual inaccuracies, or confusing information.
Problem-Solving Mindset: A calm, solution-oriented approach when helping customers work through unexpected platform outputs.
Flexibility: High school diploma (or equivalent) and readiness to work flexible shifts across a 24/7 schedule, including weekends.
Why You'll Love This Role
You don't need a software engineering degree to work in tech customer service. Here, your hospitality background, warm communication style, and everyday comfort with AI are the exact skills needed to shape the future of customer experience.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
