About the job

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer's technology estate.

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.

Responsibilities

Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences

Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless

Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide

Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack

Be the key point of contact for managing integration issues and challenges

Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration

Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively

Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers

Continuously gather feedback from developers to improve tools, documentation, and overall integration processes

Requirements

Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)

At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space

Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation

Experience of Full Stack Web development and Cloud Architecture

Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages

Excellent interpersonal and communication skills, both verbal and written

Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge

Highly detail-oriented with a problem-solving attitude

Ability to work in an innovative and fast-paced environment while delivering to deadlines

Organized with excellent time management skills and the ability to prioritize effectively

Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas