About Euc

We’re making good health last a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime. 🌿

Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes.

Since launching, we’ve grown fast to support millions of patients. In the last 12 months…

* Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)

* Grew to over 100,000 monthly active patients globally across our weight management program

* Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS

* Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025

What’s next?

Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the role

This is a big role with direct patient impact. You will build and run the systems, team culture, and operation that makes Eucalyptus a leader in technology-enabled patient support.

We are looking for an engaging leader that can drive operational efficiency while maintaining high standards across core pillars (quality, reliability and patient satisfaction), hold our PH based team accountable and leverage automation/AI to deliver safe, fast, and valuable patient outcomes at scale.

Patients are at the core of what we do at EUC, you will be their champion cultivating the link between our patients and the business. The support we provide can be the difference between a good experience and a life changing one. You will challenge the status quo to uncover new ways that we can deliver more value to our patients across each interaction.

What you’ll do

* Transition to AI-first support: take ownership of our patient support automation strategy, partnering with product, clinical and engineering to design, implement, and iterate on AI-driven tools.

* Build scalable systems and processes: design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics.

* Lead and scale patient support operations: manage and coach a large Manila-based team ensuring we can handle rapid ticket growth without compromising on quality or speed.

* Drive operational excellence: monitor key metrics, set clear expectations, and ensure quality and efficiency across all touch points.

* Leverage data and insights: use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements in the patient journey.

* Champion the patient voice: ensure patient needs and pain points inform support design, automation, and broader business decisions.

About you

* Experienced operator - 3+ years of experience managing teams in customer service, operations, or patient support (experience in healthcare or regulated industries is a plus).

* Automation & AI — experience with implementing support automation and/or AI tools in the past 12–18 months.

* Hands-on operator — you’re confident in the details and love improving how teams work day to day.

* Data led - you are data-driven, with a track record of improving service performance through insights and experimentation.

* Clear communicator — you can craft compelling comms to all levels of an organisation.

* Persistent — you find solutions where others see roadblocks and keep momentum through change.

* Reflective — you are a magnet for feedback; you know how to ask for help when you need it.

Why you should join EUC

* Our teams are incredibly passionate - Work with high-performing teams who care deeply about our patients. Expect ownership in tackling meaningful challenges, and receive feedback that helps you grow.

* We move at incredible speed - Build, test, and learn outside of your comfort zone alongside curious, driven teammates.

* We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams from the Philippines and South Africa. You’ll also gain global experience with opportunities to move across teams, explore new markets, and travel between them. Recognised in Hatch's Hotlist as one of Australia's top employers (voted by Gen Z’s!), we’re proud to grow the next generation of talent from early career professionals to global leaders.

* We are all owners - Equity for everyone means you share in our success and your ideas will be valued regardless of your role.

* We play as hard as we work - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.

* We’ll have your back - Receive support at every stage of life and career through our generous parental and miscarriage leave, to health, professional development, and personal days, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.