About the job

At MissionStaff, we connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire position with our client.

We are seeking a CX Product Lead to drive the transformation, prioritization, and roadmap of our customer experience, ensuring a seamless and reliable journey throughout the estate settlement process. This role owns the evolution and delivery of the customer-facing experience, working across teams to align workflows, AI capabilities, and product innovation to deliver impactful results.

Responsibilities

Define and execute strategies for customer-facing solutions, with a focus on workflow transformation and AI capability integration

Lead roadmapping, prioritization, and iterative planning to continuously enhance the estate settlement experience

Collaborate with cross-functional teams including care, research, product, and infrastructure to deliver cohesive solutions

Design, build, test, and refine CX components to improve reliability, usability, and performance

Monitor performance, troubleshoot issues, and ensure consistent functionality across customer interactions

Qualifications

Proven experience as a product leader, with a focus on CX in fast-paced, agile environments

Strong ability to define problems clearly and collaborate on innovative, practical solutions

Experience working with AI-driven products or automation is highly desirable

Skilled communicator who thrives in ambiguity and brings clarity to complex challenges

Comfortable experimenting with frameworks and driving cross-functional alignment to deliver impactful outcomes