About Magai

Magai is a pioneering generative AI platform that democratizes access to the world’s most powerful AI chatbots, image generators, video creation tools, and comprehensive content organization features. We’re at the forefront of making AI accessible and useful for thousands of users worldwide.

The Role

We’re seeking an exceptional Customer Success Specialist who combines deep empathy with technical AI expertise. As our user base rapidly expands, you’ll be the bridge between our innovative platform and users who are exploring the transformative potential of AI. This isn’t just customer support—it’s customer success advocacy in the AI revolution.

What You’ll Do

Champion User Success: Proactively ensure every customer achieves their goals with our AI platform, turning challenges into breakthrough moments

Technical AI Troubleshooting: Diagnose and resolve complex issues across multiple AI models (GPT, Claude, Gemini, Flux, and 30+ others)

Model Expertise Guidance: Help users understand nuances between different LLMs, image generators, and video models to optimize their results

Process Innovation: Identify patterns in user challenges and collaborate with our product team to improve platform functionality

Educational Support: Create and deliver guidance that helps users unlock advanced AI capabilities they didn’t know were possible

Escalation Management: Handle complex technical issues requiring deep understanding of AI model behaviors and limitations

What Makes You Perfect for This Role

Essential Qualifications:

AI Model Proficiency: Hands-on experience with ChatGPT, Claude, Gemini, and other major LLMs—you understand their strengths, limitations, and optimal use cases

Empathy-Driven Mindset: Genuine passion for helping others succeed, with ability to remain patient and supportive during challenging troubleshooting

Rapid Learning Ability: Demonstrated capacity to quickly master new technologies, platforms, and AI developments

Technical Problem-Solving: Experience diagnosing technical issues and explaining complex concepts in accessible terms

Communication Excellence: Clear, concise written and verbal communication with both technical and non-technical users

Availability: Must be available during standard US business hours

Preferred Qualifications:

Experience with prompt engineering and AI optimization techniques

Background in SaaS customer support or success roles

Familiarity with image generation models (DALL-E, Stable Diffusion)

Understanding of AI model training and fine-tuning

Previous experience in fast-growing tech companies

Bonus Experience:

Intercom: Experience and/or proficiency with Intercom customer support platform

ClickUp: Experience using ClickUp for project management and workflow organization

Magai Platform: Existing familiarity with Magai’s AI platform and features

Why You’ll Love Working Here

AI Innovation Leadership: Work directly with cutting-edge AI technology and help shape how people interact with AI

Meaningful Impact: Your expertise directly enables others to harness AI for creative and professional breakthroughs

Continuous Learning: Stay at the forefront of AI developments with access to the latest models and tools

Growth Opportunity: Start part-time with clear path to full-time as we scale—join a rapidly growing company where your contributions have immediate, visible impact

Mission-Driven Work: Help democratize AI access and advance human potential through technology

What We Offer

Competitive hourly compensation

Unlimited access to Magai’s full AI platform suite

Flexible remote work environment with part-time schedule

Clear advancement path to full-time position

Opportunity to work directly with AI industry leaders

Ready to Shape the Future of AI Support?

If you’re passionate about AI technology and helping others unlock its potential, we want to hear from you. Join us in making advanced AI accessible to everyone.AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.