The future of CX needs
humans more than ever
The future of CX needs humans more than ever
We envision a future where human and AI support agents collaborate to deliver a seamless concierge experience.
We’re looking for people excited to work at the intersection of CX and AI
We envision a future where human and AI support agents collaborate to deliver a seamless concierge experience. We’re looking for people excited to work at the intersection of CX and AI
Open Positions
Here are some open CX roles you might be interested in.
Are you an employer and looking to advertise your role here? Get in touch: cxroles@lorikeetcx.ai.
Whatnot
Customer Experience Team Lead (Night Shift)
Whatnot is hiring a Customer Experience Team Lead (Night Shift, Phoenix, AZ) to manage and coach agents, drive CSAT and productivity
Los Angeles, CA
Whatnot
Customer Experience Team Lead (Night Shift)
Whatnot is hiring a Customer Experience Team Lead (Night Shift, Phoenix, AZ) to manage and coach agents, drive CSAT and productivity
Los Angeles, CA
K1X, Inc.
Client Support
K1x seeks a Client Support Specialist to deliver responsive, AI-driven customer support and optimize self-service.
United States
K1X, Inc.
Client Support
K1x seeks a Client Support Specialist to deliver responsive, AI-driven customer support and optimize self-service.
United States
Philip Morris International
Manager Conversational AI
PMI seeks a Manager, Conversational AI to design and optimize global AI-powered customer interactions.
London, England, United Kingdom
Philip Morris International
Manager Conversational AI
PMI seeks a Manager, Conversational AI to design and optimize global AI-powered customer interactions.
London, England, United Kingdom
Aleph
CX Operations Analyst
Aleph is hiring a founding CX Operations member to own client support, build scalable processes, and leverage AI to deliver efficient, high-quality experiences for finance teams.
United States
Aleph
CX Operations Analyst
Aleph is hiring a founding CX Operations member to own client support, build scalable processes, and leverage AI to deliver efficient, high-quality experiences for finance teams.
United States
CARET
Sr. Director, Customer Support
CARET is hiring a Sr. Director of Customer Support to lead global operations, set strategy, scale support systems, and drive CSAT, efficiency, and team performance across all channels.
United States
CARET
Sr. Director, Customer Support
CARET is hiring a Sr. Director of Customer Support to lead global operations, set strategy, scale support systems, and drive CSAT, efficiency, and team performance across all channels.
United States
Rockstar Games
Manager, Customer Experience Technology Operations
Rockstar Games is hiring a Manager of Customer Experience Technology Operations to lead Zendesk configuration, AI adoption, and tooling optimization, enhancing player support efficiency and self-service.
Manhattan, NY
Rockstar Games
Manager, Customer Experience Technology Operations
Rockstar Games is hiring a Manager of Customer Experience Technology Operations to lead Zendesk configuration, AI adoption, and tooling optimization, enhancing player support efficiency and self-service.
Manhattan, NY
Whatnot
Customer Experience Team Lead
Whatnot is hiring a Customer Experience Team Lead in Phoenix, AZ to manage agents, drive operational excellence, improve KPIs
Los Angeles, CA
Whatnot
Customer Experience Team Lead
Whatnot is hiring a Customer Experience Team Lead in Phoenix, AZ to manage agents, drive operational excellence, improve KPIs
Los Angeles, CA
Whatnot
Customer Experience Agent
Whatnot is hiring a Customer Experience Associate in Phoenix, AZ to resolve order, payment, and shipment issues, deliver timely support via chat/email
Los Angeles, CA
Whatnot
Customer Experience Agent
Whatnot is hiring a Customer Experience Associate in Phoenix, AZ to resolve order, payment, and shipment issues, deliver timely support via chat/email
Los Angeles, CA
Intuit
Staff Customer Experience Professional
Intuit is seeking a seasoned, customer-obsessed leader to drive innovation and end-to-end service design for its Business Tax services, leveraging data insights, cross-functional collaboration, and design thinking
San Diego, California
Intuit
Staff Customer Experience Professional
Intuit is seeking a seasoned, customer-obsessed leader to drive innovation and end-to-end service design for its Business Tax services, leveraging data insights, cross-functional collaboration, and design thinking
San Diego, California
Meta
Customer Experience Analyst Lead (Customer Support)
Meta's Reality Labs is seeking a CX Analyst Lead to champion customer insights through deep analysis of support data, surveys, and feedback, driving strategic improvements across support operations
United States
Meta
Customer Experience Analyst Lead (Customer Support)
Meta's Reality Labs is seeking a CX Analyst Lead to champion customer insights through deep analysis of support data, surveys, and feedback, driving strategic improvements across support operations
United States
Runna
AI Lead - Customer Experience
The role is for an **AI Lead - Customer Experience** at Runna (recently acquired by Strava), responsible for building and executing the AI strategy to transform customer support through automation, data-driven insights, and cutting-edge CX tools while collaborating cross-functionally to scale efficiency and customer satisfaction.
London, United Kingdom
Runna
AI Lead - Customer Experience
The role is for an **AI Lead - Customer Experience** at Runna (recently acquired by Strava), responsible for building and executing the AI strategy to transform customer support through automation, data-driven insights, and cutting-edge CX tools while collaborating cross-functionally to scale efficiency and customer satisfaction.
London, United Kingdom
Aptem
Customer Experience Operations Manager
The role is for a **Customer Experience (CX) Operations Manager** at Aptem, responsible for optimizing post-sales team performance by managing CX tools and processes, driving product adoption, leading strategic projects, and delivering data-driven insights to improve customer success and operational efficiency.
United Kingdom
Aptem
Customer Experience Operations Manager
The role is for a **Customer Experience (CX) Operations Manager** at Aptem, responsible for optimizing post-sales team performance by managing CX tools and processes, driving product adoption, leading strategic projects, and delivering data-driven insights to improve customer success and operational efficiency.
United Kingdom
Miratech
Innovation Lead (CcaaS / CX)
The role is for an **Innovation Lead at Miratech** to drive cloud contact center transformation using AI/ML and modern CX platforms, aligning innovation with business goals while ensuring scalability, compliance, and measurable impact.
Delaware, United States
Miratech
Innovation Lead (CcaaS / CX)
The role is for an **Innovation Lead at Miratech** to drive cloud contact center transformation using AI/ML and modern CX platforms, aligning innovation with business goals while ensuring scalability, compliance, and measurable impact.
Delaware, United States
Shippit
AI Enablement Lead
Shippit, Australia’s leading carbon-neutral shipping software scaleup, is seeking an AI Enablement Lead to drive the rollout, adoption, and safe use of AI tools across teams, enhancing productivity, decision-making, and outcomes through a 12-month contract role.
Sydney, New South Wales
Shippit
AI Enablement Lead
Shippit, Australia’s leading carbon-neutral shipping software scaleup, is seeking an AI Enablement Lead to drive the rollout, adoption, and safe use of AI tools across teams, enhancing productivity, decision-making, and outcomes through a 12-month contract role.
Sydney, New South Wales
Vivobarefoot
Head of CRM & CX
Vivobarefoot is seeking a strategic, empathetic Head of CRM & CX to lead global CRM, loyalty, and customer experience initiatives that deepen long-term customer relationships, drive personalisation at scale, and build a best-in-class service operation aligned with its mission to reconnect people with nature.
Bristol
Vivobarefoot
Head of CRM & CX
Vivobarefoot is seeking a strategic, empathetic Head of CRM & CX to lead global CRM, loyalty, and customer experience initiatives that deepen long-term customer relationships, drive personalisation at scale, and build a best-in-class service operation aligned with its mission to reconnect people with nature.
Bristol
Kindred Group plc
Head of Customer Experience
Kindered Group is hiring a Head of Customer Experience to lead strategy, culture, and innovation across its Online Betting and Gaming unit, transforming data-driven insights and AI into seamless customer journeys while embedding a CX-first mindset company-wide.
London, United Kingdom
Kindred Group plc
Head of Customer Experience
Kindered Group is hiring a Head of Customer Experience to lead strategy, culture, and innovation across its Online Betting and Gaming unit, transforming data-driven insights and AI into seamless customer journeys while embedding a CX-first mindset company-wide.
London, United Kingdom
Jewells
Ecommerce Ops & Customer Experience Associate
Jewells is hiring an Ecommerce Operations & Customer Experience Associate in London to manage backend order fulfillment and customer service, ensuring smooth operations, timely deliveries, and exceptional end-to-end customer journeys for its growing jewellery brand.
London, United Kingdom
Jewells
Ecommerce Ops & Customer Experience Associate
Jewells is hiring an Ecommerce Operations & Customer Experience Associate in London to manage backend order fulfillment and customer service, ensuring smooth operations, timely deliveries, and exceptional end-to-end customer journeys for its growing jewellery brand.
London, United Kingdom
Personio
AI Customer Experience Manager (d/f/m)
Personio is hiring a Conversational AI Program Manager in Munich, Amsterdam, or Dublin to lead the strategy, implementation, and continuous improvement of AI-driven customer self-service and support solutions, enhancing automation, personalization, and customer satisfaction across its HR platform.
Dublin, Ireland ·
Personio
AI Customer Experience Manager (d/f/m)
Personio is hiring a Conversational AI Program Manager in Munich, Amsterdam, or Dublin to lead the strategy, implementation, and continuous improvement of AI-driven customer self-service and support solutions, enhancing automation, personalization, and customer satisfaction across its HR platform.
Dublin, Ireland ·
Ping Identity
Product Management Director (CX)
Ping Identity is hiring a Product Management Director to lead the strategy, development, and lifecycle of Professional Services, Customer Success, and Support offerings, designing scalable, AI-enhanced service portfolios that drive measurable customer value, revenue growth, and operational efficiency.
Denver, CO
Ping Identity
Product Management Director (CX)
Ping Identity is hiring a Product Management Director to lead the strategy, development, and lifecycle of Professional Services, Customer Success, and Support offerings, designing scalable, AI-enhanced service portfolios that drive measurable customer value, revenue growth, and operational efficiency.
Denver, CO
Tilt
AI Support Specialist
Tilt is hiring an AI Support Specialist to optimize their AI Agent, ensuring fast, accurate, and scalable customer support by analyzing performance, identifying improvements, and collaborating across teams to enhance automation while balancing the human touch.
United States
Tilt
AI Support Specialist
Tilt is hiring an AI Support Specialist to optimize their AI Agent, ensuring fast, accurate, and scalable customer support by analyzing performance, identifying improvements, and collaborating across teams to enhance automation while balancing the human touch.
United States
AIA SIngapore
AI & Digital Transformation Analyst - Customer Experience (CX)
This role focuses on leveraging Generative AI and automation to enhance digital customer experience and operational efficiency, rather than providing direct customer support.
SIngapore, SIngapore
AIA SIngapore
AI & Digital Transformation Analyst - Customer Experience (CX)
This role focuses on leveraging Generative AI and automation to enhance digital customer experience and operational efficiency, rather than providing direct customer support.
SIngapore, SIngapore
Squarespace
AI and Automation Lead
Lead the strategy and implementation of AI and automation initiatives within Squarespace’s Customer Operations to enhance support efficiency and customer experience.
United States
Squarespace
AI and Automation Lead
Lead the strategy and implementation of AI and automation initiatives within Squarespace’s Customer Operations to enhance support efficiency and customer experience.
United States
Sharetown
CX Administrator
The CX Administrator will optimize and automate Sharetown's Zendesk platform and its integrations to enhance customer support efficiency through AI tools and smart workflows.
Utah (Remote)
Sharetown
CX Administrator
The CX Administrator will optimize and automate Sharetown's Zendesk platform and its integrations to enhance customer support efficiency through AI tools and smart workflows.
Utah (Remote)
Heidi Health
Head of Customer Support
Join a fast-growing healthtech startup using AI to cut clinical admin time in half, modernize healthcare documentation, and scale globally with world-class teams, ambitious goals, and strong VC backing.
Melbourne, Australia
Heidi Health
Head of Customer Support
Join a fast-growing healthtech startup using AI to cut clinical admin time in half, modernize healthcare documentation, and scale globally with world-class teams, ambitious goals, and strong VC backing.
Melbourne, Australia
Grüns
Manager, AI & Automation, Customer Experience
A a remote leadership position focused on building and optimizing AI-driven customer experience and automation workflows, requiring cross-functional collaboration, data-driven decision-making, and expertise in conversational AI platforms.
New York, NY.Remote
Grüns
Manager, AI & Automation, Customer Experience
A a remote leadership position focused on building and optimizing AI-driven customer experience and automation workflows, requiring cross-functional collaboration, data-driven decision-making, and expertise in conversational AI platforms.
New York, NY.Remote
Granted
CX Team Lead
A high-impact leadership position for a CX Team Lead to manage and scale a Healthcare Advocacy team, driving workflows, automation strategy, and cross-functional collaboration, with a mission-driven seed-stage company transforming how Americans navigate healthcare.
New York, NY
Granted
CX Team Lead
A high-impact leadership position for a CX Team Lead to manage and scale a Healthcare Advocacy team, driving workflows, automation strategy, and cross-functional collaboration, with a mission-driven seed-stage company transforming how Americans navigate healthcare.
New York, NY
Webull Financial
Customer Experience Manager
This role is a Customer Experience Manager position based in St. Petersburg, FL, leading frontline support teams across multiple service channels, driving QA, training, automation, and global CX operations.
Saint Petersburg, Florida
Webull Financial
Customer Experience Manager
This role is a Customer Experience Manager position based in St. Petersburg, FL, leading frontline support teams across multiple service channels, driving QA, training, automation, and global CX operations.
Saint Petersburg, Florida
Quince
CX AI Workflow Specialist
You are responsible for designing, optimizing, and maintaining AI-driven customer support workflows to enhance service quality, efficiency, and consistency
San Francisco, CA
Quince
CX AI Workflow Specialist
You are responsible for designing, optimizing, and maintaining AI-driven customer support workflows to enhance service quality, efficiency, and consistency
San Francisco, CA
Honeybook
CX AI Operations Lead
This is a customer support role focused on scaling and automating support operations using AI toos like Intercom Fin and workflow automation systems
San Francisco, CA
Honeybook
CX AI Operations Lead
This is a customer support role focused on scaling and automating support operations using AI toos like Intercom Fin and workflow automation systems
San Francisco, CA
Aquila Software Group
Customer Support Specialist, Infinity (Remote)
Provide technical support and troubleshooting for Infinity Software’s lending platform, managing customer inquiries and leveraging AI-enhanced tools to improve efficiency, client satisfaction, and support workflows.
Nevada, United States
Aquila Software Group
Customer Support Specialist, Infinity (Remote)
Provide technical support and troubleshooting for Infinity Software’s lending platform, managing customer inquiries and leveraging AI-enhanced tools to improve efficiency, client satisfaction, and support workflows.
Nevada, United States
Anima
Customer Support Operations Lead
The position leads Anima’s customer support operations, handling customer queries, troubleshooting, and documentation while designing processes and automations to improve efficiency, with responsibility for building scalable support workflows and shaping the future support team.
London, England
Anima
Customer Support Operations Lead
The position leads Anima’s customer support operations, handling customer queries, troubleshooting, and documentation while designing processes and automations to improve efficiency, with responsibility for building scalable support workflows and shaping the future support team.
London, England
Rippling
Customer Support Specialist, Spend
Supporrt Rippling’s customer support function by troubleshooting issues, guiding clients on product usage, and escalating improvements. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
Remote (United States)
Rippling
Customer Support Specialist, Spend
Supporrt Rippling’s customer support function by troubleshooting issues, guiding clients on product usage, and escalating improvements. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
Remote (United States)
Notion
AI QA Specialist
Seeking an AI Support QA Specialist to raise the quality bar for Notion’s AI-powered support
Remote (United States)
Notion
AI QA Specialist
Seeking an AI Support QA Specialist to raise the quality bar for Notion’s AI-powered support
Remote (United States)
Polar Analytics
Customer Support Specialist - US
At Polar, Customer Support turns empathy and expertise into insights that power DTC growth.
Remote (United States)
Polar Analytics
Customer Support Specialist - US
At Polar, Customer Support turns empathy and expertise into insights that power DTC growth.
Remote (United States)
Firecrawl
Customer Support Engineer Agent (AI Agents Only)
This is a Founding Support Engineer role, and need an AI-first, automation-heavy solution to handle support requests across email, Discord, and Pylon that are starting to pile up.
Remote (United States)
Firecrawl
Customer Support Engineer Agent (AI Agents Only)
This is a Founding Support Engineer role, and need an AI-first, automation-heavy solution to handle support requests across email, Discord, and Pylon that are starting to pile up.
Remote (United States)
OpenAI
AI Technical Support Specialist
Looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our Customers and build our post-AGI support team with us.
San Francisco, CA
OpenAI
AI Technical Support Specialist
Looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our Customers and build our post-AGI support team with us.
San Francisco, CA
Need inspiration for your JD?
At Lorikeet, we actively help our customers shape what is required for the CX AI automation specialist role drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.
Need inspiration for your JD?
At Lorikeet, we actively help our customers shape what is required for the CX AI automation specialist role drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.
Need inspiration for your JD?
At Lorikeet, we actively help our customers shape what is required for the CX AI automation specialist role drive successful outcomes. We have developed a JD template based on our learnings for you to leverage too.
© 2025 Lorikeet. All rights reserved.