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What does a 'click-free future' mean for consumers when AI handles everything?

Lorikeet News Desk

April 10, 2025

What does a 'click-free future' mean for consumers when AI handles everything?
Credit: OpenAI

Key Points

  • OpenAI's Operator introduces a new era of AI agents, leading to a potential "click-free" future for internet users
  • The shift towards primary automation will transform online shopping and decision-making, where AI handles most initial transactions
  • The likely future will be hybrid - one where AI agents manage routine tasks, while humans intervene only when necessary

There will only be a small subset of consumer actions that don’t have a fully autonomous agent doing the work for you. And even then, I think it will just be human-in-the-loop rather than fully manual.

Lo Terry

AI Governance Lead | Human-I-T

How we search, operate, and understand the internet is on the brink of a massive shift thanks to the introduction of AI agents. OpenAI’s Operator marks a milestone for AI agents, sparking a cascade of AI agent competitors. We stand on the precipice of a "click-free" future where traditional web browsing, searching, and purchasing will be handled seamlessly by AI.

We spoke with Lo Terry, AI Governance Lead with Human-I-T, to discuss where AI agents have landed us today and will transform our daily lives in the near future. 

The grandfather: "My general take on agents is that this is the worst they will ever be," says Terry. "We are moving very, very rapidly into a position where the benchmark is being set by closed-source systems like what OpenAI has produced. But based on what we’ve seen from other open-source labs producing similar results—through projects like High Flyers and Deep Seek—we can assume that Operator will be the grandfather of them all, setting the benchmark for what’s possible in consumer automation."

A five year outlook: Terry predicts that within the next five years, AI agents will be deeply integrated into consumer experiences—either as built-in features of operating systems or as subscription-based services. "I think people will come to expect that, as they browse the web, they’ll have an agent assisting them—whether it’s helping them make purchases, planning trips, or handling other complex tasks," he explains. "The convenience factor is there."

I think people will come to expect that, as they browse the web, they’ll have an agent assisting them—whether it’s helping them make purchases, planning trips, or handling other complex tasks. The convenience factor is there.

Lo Terry

AI Governance Lead | Human-I-T

Zero-click future: Instead of manually searching for flights, comparing hotel prices, and clicking through multiple pages, users will simply issue a request: *"Here’s my budget and my travel dates—find and book everything for me." AI agents will then return a completed itinerary, eliminating the need for multi-step online interactions.

"People won’t want to click at all," Terry predicts. "Right now, even when using AI-powered search tools, you still have to sift through information and click links. I think that will disappear. Consumers will just type or say what they need, and their AI assistant will handle everything."

Consumer habits: This shift will extend beyond travel to nearly all aspects of online shopping and decision-making. While some consumer activities may still require human involvement, Terry envisions a future where automation dominates the first step of nearly every transaction.

"There will only be a small subset of consumer actions that don’t have a fully autonomous agent doing the work for you," he says. "And even then, I think it will just be human-in-the-loop rather than fully manual."

A hybrid future: Rather than a stark divide between human-driven and AI-driven interactions, Terry believes the future will be a hybrid—where AI agents handle routine tasks, and humans step in only when necessary. As AI agents become more sophisticated, the question is no longer if they will change the way we interact with the internet, but how quickly consumers will adapt to a world where searching, clicking, and comparing results are relics of the past.

One more thing

We know AI chatbots that read your help center and summarize answers back to your customers are dime-a-dozen. The underlying technology is a commodity.

In fact we believe this so strongly, we’ll handle 100,000 FAQ lookup tickets for free.

Blue Sky