Saas Customer Success Specialist

Job Title

: Saas Customer Success Specialist

Location

Hyderabad, India (In-Office)

Experience Level

1+year

About Us

At Zithara.ai, we are pioneering the next generation of Customer Intelligence. Our platform serves as the “North Star” for consumer brands, empowering them to unify customer data, automate personalized engagement, and deploy AI-powered agents for sales, support, and marketing.

Zithara.ai helps high-transaction businesses across India and Australia improve customer retention, drive adoption, and accelerate revenue growth through intelligent CRM and automation.

The Role

We are looking for a proactive, customer-focused Customer Success Specialist to join our Hyderabad team.

In this role, you will be responsible for ensuring seamless customer onboarding, driving product adoption, managing client relationships, and enabling customers to achieve maximum value from the Zithara.ai platform. You will act as the voice of the customer within the organization while ensuring long-term satisfaction and retention.

Key Responsibilities

• Customer Onboarding & Implementation:

• Guide new customers through a smooth onboarding and implementation process

• Ensure successful setup, configuration, and integration of Zithara.ai CRM platform

• Support clients during implementation, data migration, and initial adoption

• Drive early product usage to ensure long-term success and value realization

• Client Relationship Management:

• Act as the primary point of contact for assigned accounts

• Build and maintain strong long-term customer relationships

• Ensure high levels of customer satisfaction and retention

• Platform Consultation & Success Planning:

• Assist clients in effectively using CRM and engagement features

• Understand business requirements and suggest tailored solutions

• Help customers achieve their desired business outcomes using the platform

• Product Advocacy & Education:

• Educate customers on product features, updates, and best practices

• Drive feature adoption and platform engagement

• Help customers maximize ROI from Zithara.ai

• Cross-Functional Collaboration:

• Work closely with Sales, Product, and Engineering teams

• Share customer feedback to improve product experience

• Support continuous improvement of customer journey and processes

Experience

Qualifications & Requirements

• 1+ years of experience in Customer Success, Account Management, Client Support, or SaaS Customer Operations

• Hands-on experience in customer onboarding and implementation is mandatory

• Experience managing end-to-end onboarding journeys, platform setup, user training, adoption, and go-live processes

• Experience in SaaS, CRM, Customer Engagement, or B2B technology companies preferred

Technical Knowledge

• Strong understanding of CRM platforms, customer engagement strategies, and SaaS workflows

• Ability to manage platform implementation, configuration, and customer onboarding activities

• Experience supporting data migration, integrations, and user adoption initiatives is preferred

• Ability to analyze customer needs and provide tailored SaaS-based solutions

Client-Centric Skills

• Strong relationship-building and account management skills

• Proactive, ownership-driven, and solution-oriented mindset

• High empathy and problem-solving ability

• Ability to drive customer adoption, retention, and long-term success

Communication

• Excellent verbal and written communication skills

• Ability to simplify technical concepts for business users and clients

What To Expect (Why Join Us)

• “Drink Your Own Champagne” – Work on a platform you will actively help customers succeed on

• High-growth startup environment with fast decision-making and ownership

• Direct exposure to AI-driven CRM, Customer Intelligence, and SaaS innovation

• Opportunity to work with India & Australia enterprise clients

• Strong learning curve with direct collaboration with founders and product teams

• Competitive compensation with performance-driven growth opportunities