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Founding CX Lead ($120k-$180k + Equity) at Grw AI
Full-time
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Founding CX Lead
Salary
$120k-$180k + Equity
Company Description
Grw AI is a San Francisco-based AI startup backed by NextView, Precursor, and Alumni Ventures. We're building Taylor, an AI teammate that automates high-performance sales operations for companies ranging from startups to public enterprises. Led by founders with Cambridge ML backgrounds, we are a fast-moving, AI-native team of under 10 people.
Job Description
As our first CX hire, you will build the customer experience function from scratch for our AI-native sales tool, Taylor. You'll own the end-to-end lifecycle, from activation to retention, using programmatic strategies rather than traditional QBRs. By blending technical troubleshooting with product-led growth, you’ll directly influence our product roadmap and scale our global customer operations.
Location
San Francisco, USA
Why this role is remarkable
Join as employee #8-10 with significant founding-team equity (up to 1.0%) at a pre-Series A startup experiencing record product engagement and customer love.
Work alongside founders and Cambridge-trained engineers in an AI-native environment where you use AI tools like Cursor to fix bugs and ship features yourself.
Build the CX playbook from zero—avoiding the "named-account trap" and enterprise QBR rituals—to create a programmatic, scalable function for high-growth customers.
What You Will Do
Own the end-to-end customer lifecycle, including onboarding, activation, and retention, while building the analytics layer to identify at-risk accounts and expansion signals.
Triage technical issues and bugs, leveraging AI software agents to resolve simpler problems independently and providing a high-touch communication experience for complex fixes.
Collaborate directly with engineering and product teams to synthesize customer feedback into actionable product requirements that shape the future of Taylor.
The ideal candidate
Has a strong B2B SaaS background in CX or CS, specifically within SMB or PLG motions rather than traditional enterprise account management.
Demonstrates high technical curiosity and proficiency, including the ability to write SQL, build dashboards, and investigate product issues without constant engineering oversight.
Possesses a builder's mindset with the agency to create scalable systems and programs from scratch in a fast-paced, in-office San Francisco startup environment.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
