AI Automation Specialist

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About The Role

Reporting to the Customer Operations leadership team, the AI Automation Specialist is a hands-on builder and operator responsible for designing, maintaining, and optimizing AI-driven workflows, automations, and agents across the Customer Operations organization, including Support, Implementation, Customer Success, and Technical Services.

This individual contributor role emphasizes hands‑on application of AI solutions to business processes, not the development of AI models or underlying systems. AI Automation Specialist applies existing AI technologies such as chatbots, large language model platforms (e.g., chatbots, LLM platforms such as ChatGPT and Claude) workflow automation tools (e.g.,Lindy and Agency) to design and operate

solutions that streamline processes, enhance efficiency, and improve outcomes across Customer Operations.

The AI Automation Specialist partners closely with internal teams to understand real customer journeys and operational workflows, identify friction points, and design AI-powered solutions that improve efficiency, consistency, and customer experience.

This role is accountable for the full lifecycle of applied AI within Customer Operations, including:

• Maintaining and improving chatbot and AI agent performance based on real interactions and internal feedback

• Designing prompts, workflows, and automations aligned to internal processes and customer needs

• Automating dashboards, reporting, and operational insights for internal teams

• Continuously optimizing AI outputs to ensure accuracy, usefulness, and alignment with business goals

This role serves as the bridge between customer experience, operations, and AI tools, ensuring AI is applied in practical, scalable ways that drive measurable outcomes such as case deflection, activation, utilization, and customer satisfaction.

What You’ll Do

• Own execution of AI automation initiatives across Customer Operations, including prioritization, implementation, and continuous optimization

• Act as the primary owner of AI agents and chatbot tools, ensuring ongoing performance, accuracy, and effectiveness

• Maintain and improve AI-driven interactions based on internal team feedback, customer behavior, and real usage data

• Design, build, and refine prompts to ensure consistent, high-quality, and accurate AI responses across use cases

• Develop and optimize AI-driven workflows that support internal processes such as onboarding, support resolution, troubleshooting, and customer guidance

• Partner with Support, Implementation, Customer Success, and Technical Services teams to understand end-to-end customer journeys and identify opportunities for AI-driven improvements

• Identify friction points across the customer lifecycle and implement AI solutions to improve activation, utilization, and overall experience

• Build and maintain automated dashboards, reporting, and workflows to provide visibility into operational performance and AI effectiveness

• Monitor AI outputs and interactions to identify gaps, inaccuracies, or inconsistencies and drive continuous improvement

• Maintain alignment between AI outputs and internal documentation by updating knowledge base content, SOPs, and training materials as needed

• Collaborate with Product and Engineering teams to support AI-related enhancements, integrations, and roadmap alignment

• Support internal enablement by training teams on effective AI usage and driving adoption of AI tools

• Track and report on key performance indicators related to AI effectiveness (e.g., deflection rate, resolution time, accuracy, adoption)

• Evaluate and recommend new AI tools, technologies, and process improvements

• Performs additional responsibilities and special projects as needed to support shared business objectives

Our Ideal Candidate Will Have

• Ability to translate business processes and customer needs into scalable AI-driven workflows and solutions

• Strong understanding of customer journeys and operational workflows within a SaaS or customer-facing environment

• Analytical mindset with the ability to interpret data, identify trends, and drive improvements

• Strong problem-solving skills with a focus on practical, executable solutions

• Ability to manage and optimize multiple workflows, tools, and initiatives simultaneously

• Excellent written and verbal communication skills, particularly in crafting prompts and clear documentation

• Highly organized with strong attention to detail, especially in identifying inconsistencies and improving system accuracy

• Proactive, self-starter mindset with strong ownership and accountability

• Ability to work cross-functionally with Product, Engineering, and Operations teams

• Bachelor’s degree or equivalent work experience required

• 3–5 years' of experience in customer operations, support operations, implementation, enablement, or similar roles within a SaaS environment

• Demonstrated experience building or maintaining chatbots, automations, workflows, or AI-driven tools

• Strong applied knowledge of AI tools and how to leverage them effectively in a business environment

• Extended hands-on experience using AI tools (e.g., ChatGPT, Claude, Lindy, Agency, chatbot platforms, or similar) to build workflows, automations, and practical solutions

• Experience designing prompts and optimizing AI-generated outputs for accuracy and usability

• Experience with reporting, dashboards, or process automation tools

• Experience maintaining or improving knowledge base content, SOPs, or training materials

• Experience working cross-functionally with Product or Engineering teams is a plus

Physical Requirements

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods

• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees

• Use of computer, telephone, and other office equipment for the greater part of the workday

• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans

• HSA option with employer contributions

• Vacation time, holidays, sick days, volunteer & personal days

• 401K Plan with employer match and immediate vesting

• Employee Stock Purchase Plan

• Employee Discount Program

• Medical, Dependent Care, and Transportation FSA Plans

• Company paid Short and Long-Term disability and Life Insurance

• RTD EcoPass for all Denver employees

• Tuition Reimbursement and continued Professional Development

• Fast paced, high energy workplace environment in prime downtown location

• Regular company provided meals

Salary

-/year DOE

Location

This position can be based in our Denver, CO office or our Atlanta, GA office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from the office a minimum of 3 days a week.